26 October 2018 - 26 October 2018
1 DAY WORKSHOP on INSIGHTS FROM CUSTOMER REVIEWS 2018
In the era of social media and online boom, customer reviews have become one of the most important factor leading to success or failure of a product or a service. However, managers are yet to leverage customer reviews, positive or negative, in its full potential. In this workshop, we will discuss about the consumer psychology behind customer reviews and teach skills and techniques that can be used in analyzing customer reviews to create business insights for better decision making.
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